Safety
All Around Magic is covered with public liability insurance CHBS4167177XB
Venue
The venue must be a safe environment to work, due to health & safety reasons It’s important that there is always an adult present with the entertainer in case of an accident occurring It is the sole responsibility of the Customer; also, we cannot work in front of doorways, we cannot work where people will be behind us whatsoever.
Conduct
We retain the right not to carry out certain activities if we feel the children are not responding appropriately, or are too tumultuous and therefore we deem it unsuitable to carry out certain activities or stop The show altogether, it’s important to know that if you the client has booked All Around Magic for a specific time and guests haven’t arrived on time the entertainer/s cannot wait as the entertainers/s may have another booking to go to after, if for any reason you need the show to start a bit later due guests being late or any other reason additional costs may be incurred.
Parking
It is the responsibility of you the customer to provide parking, All Around Magic must be able to unload and reload all our equipment and be able to park to near to the venue as possible if there are parking restrictions that has made it difficult to be near the venue of you the Customers choice. The Entertainer/s have the right to not continue with the party however you the Customer will be expected to pay the remaining balance of the party as this would not be the fault of All Around Magic. If there are any parking charges incurred, it will be the responsibility of you the Customer to pay any parking charges.
Cancellation
Notice of a minimum of 48 hours is required for party cancellation. Cancellations made after this time will be subject to the full fee. It is with regret that all deposits are non-refundable and non-exchangeable. If you wish to cancel a party, notice must be given in writing via email or by phone. If for any reason a party must be cancelled on the day of the party, notice must be given before the entertainer has commenced travel. If for any reason you must cancel and don’t give notice before the entertainer has commenced travel, you the customer are expected to cover any travel costs in full plus the full remaining balance.
Amendments
Please note that when booking, you are booking a specific time slot. If for any reason you require the time slot to be changed due to late arrivals or any other reason, this could incur further costs, it is with regret that All Around Magic cannot guarantee any changes to your original booking time as there may be another show pending and this could lead to the performance being shorter E.g. If you have booked for 1:00 pm – 2:30 pm and you ask All Around Magic to start at 1:30 pm or later the performance will still finish at 2:30 pm. This means you have proceeded into your performance time and your performance will be shortened. All date changes must be submitted in writing at least 3 days before the original date required, however, All Around Magic cannot guarantee the date can be changed due to another booking. It is with regret we cannot guarantee a Change can be made and your deposit will not be refunded as you agreed to the original booking date and time.
Payments
Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer/s. The remaining balance for a booking is payable to the entertainer(s) on the day in cash before the entertainer commences work. Please note entertainers cannot accept cheques, card payments or any other form of payment. We regret that the entertainer cannot be asked to wait for payment after the party as they may have to leave straight away to get to another booking.
Liability
Please note All Around Magic will not take responsibility for children causing damage to a venue or any property to where the party is held. If you have younger children attending the party, we will ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the party. By booking a party with All Around Magic you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release All Around Magic from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of All Around Magic, we reserve the right to cancel a party at any time, either before or during the party. This may include but is not limited to cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.
Entertainers Requirements
We may need access to electricity. Usually if the party is indoors this will be no problem. If your party is outside, we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside the client agrees to accept responsibility for these. We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in. During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time. During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access should be given at our agreed break time.
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